Warranty:
Alligator guarantees that every product is free from defects in materials and workmanship, and conforms to Alligator’s stringent specifications. In the event of any malfunction or breakdown during the warranty period, some of the conditions to be noted are as follows:

Warranty Conditions: One year warranty for all products Warranty period starts from the date of completion of the Factor Acceptance Test (FAT)/delivery Extended warranty on completion of warranty period at extra cost

Warranty options: - Standard warranty - Extended warranty - Preferred warranty - On-site warranty

Warranty void conditions:
Product is damaged due to accident or abuse
Product is shipped with insufficient packaging
On signing of the AMC (Extended warranty), Alligator takes responsibility for all repairs and preventive maintenance checks. Enough spares will be stocked for speedy repairs/rectification. Minimum down-time is ensured through COTS/ROTS based integration approach.

Return Material Authorization (RMA)
To return materials to alligator designs, customers must request for a RMA number. The materials being returned may include In Warranty or Out of Warranty materials.
To obtain an RMA number, contact Alligator Designs on any of the following:
Telephone: +91 -80- 40878787
Email: rma@alligatordesigns.com